Privacy Policy

Last Updated: October 09, 2025

1. Introduction

Fetchly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Information You Provide

  • Account registration information (name, email address)
  • API authentication credentials
  • Billing and payment information (processed through Apify)
  • Communications with our support team

2.2 Information Collected Automatically

  • API usage data and statistics
  • IP addresses and browser information
  • Device and operating system information
  • Usage patterns and preferences
  • Error logs and performance data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain session state
  • Remember your preferences
  • Analyze usage patterns
  • Improve our services

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process transactions and manage subscriptions
  • Send service-related communications
  • Respond to support requests
  • Monitor and analyze usage patterns
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Improve and develop new features

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party services that help us operate our business (e.g., Apify platform, hosting providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Your Consent: When you explicitly agree to sharing

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure development practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and correct your personal information.

7.2 Data Portability

You may request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to legal requirements.

7.4 Opt-Out

You can opt-out of certain communications and data processing activities.

7.5 Cookie Preferences

You can manage cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. GDPR Compliance (For EU Residents)

If you are a resident of the European Union, you have additional rights under GDPR:

  • Right to be informed about data processing
  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

To exercise these rights, please contact us at the email address below.

10. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to delete personal information
  • Right to non-discrimination for exercising privacy rights

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notifications for material changes

14. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us at:

Email: [email protected]
Data Protection Officer: [email protected]

15. Supervisory Authority

If you are in the EU and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.